Skip to main content

Solutions

Support & Customer Relations

Turn your customer service into a competitive advantage

Our AI customer support agent revolutionizes your ability to deliver personalized, responsive and consistent support on a large scale. It enables your team to focus on high-value interactions while guaranteeing an exceptional customer experience.

Analysis and customization

  • Intelligent conversation categorization
    • Analysis of historical exchanges to identify recurring problems
    • Classification of requests by urgency, type and sentiment for better prioritization
    • Creation of detailed customer profiles mapping preferences, past behavior and support history
  • Personalized support for every customer
    • Leverage CRM data to contextualize every interaction
    • Proposed solutions based on previous discussions and product usage
    • Automated follow-up with personalized messages for unresolved tickets
  • Dedicated agents per customer
    • Assigning a specific AI agent to each customer to ensure continuity of relationships
    • Progressive personalization of interactions based on history and preferences
    • Creation of a sense of special relationship, even on a large scale

Smooth omnichannel management

  • Processing requests on all channels
    • Integration with your communication platforms for a seamless experience
    • Precise, empathetic answers to common questions thanks to AI
    • Escalation of complex problems to human agents with detailed summary
  • Intelligent routing of incoming calls
    • Use of IVR systems to direct calls to the appropriate resources
    • Allocation based on availability, expertise and customer preferences
    • Queuing and notification of appropriate team members to avoid lost calls
  • Contextual transfer of conversations
    • Detection of the need for human intervention and routing with detailed context
    • Smooth transmission with summary of the customer's history and key concerns
    • Compliance with escalation protocols depending on the severity of the problem or specific requests

Continuous optimization and growth

  • Usage tracking and proactive management
    • Analysis of customer usage patterns for products and services
    • Automated FAQ management and answers to frequently asked questions
    • Preventive intervention before problems arise
  • Collecting and analyzing feedback
    • Structured collection of customer feedback through various contact points
    • Trend analysis and identification of opportunities for improvement
    • Turning insights into actionable recommendations
  • Strategic preparation for renewals
    • Generate detailed reports on usage and value delivered
    • Early identification of non-renewal risks
    • Provide key information to sales teams to facilitate conversations
  • Detection of upsell opportunities
    • Identification of unmet needs based on usage patterns
    • Suggest relevant complementary products or services
    • Optimum timing of proposals to maximize chances of conversion
  • Proactive commitment and follow-up
    • Automatic scheduling of follow-up meetings at strategic times
    • Send verification emails after problem resolution
    • Targeted sharing of success stories and relevant use cases to inspire customers

Our customer support agent enhances your ability to offer fast, accurate and personalized service, while automating repetitive tasks.

It transforms customer relations by creating a feeling of constant attention, increasing customer satisfaction and at the same time improving the experience of your employees, who can concentrate on high value-added interactions.

→ Take advantage of your FREE Assessment to identify AI Agent opportunities for your company.